The Business Acceleration Solutions (BAS) team's mission is to drive key business results for D365 Business Applications and Power Platform. Leveraging the strength of the D365 gross margin (GM), the BAS team will focus on driving Strategic Initiatives to deliver accelerated growth and deep dive to deliver key results for products and the Dataverse Platform.

We are looking for a Sr. (Senior) Business Program Manager to join our team.

The BAS team is building a dedicated Specialist Team (ST) to help customers transition from their legacy CRM platform to Microsoft D365 + Role Based Copilots and Agents.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

• Design and architect a combined M365 and Role Based Copilot and Agents adoption program.

• Enable partners to leverage architecture built to accelerate Copilot and Agent adoption

• Assist the first few customers (while we enable partners) to implement the combined solution within 30 days of contract signature while transition to MSFT is running concurrently.

• Build customer facing content

• Present in front of customers

• "M365 + Role Based Copilot and Agents Pilot in a Box" go live in 30 days with copilot while system of record is swapped out

• Support improvements and enhancement of current processes.

• Strategic support for program design.

• Communicate program status and risk to stakeholders and hold them accountable to following the schedule.

• Provide insights to cost-benefit analyses and the evaluation of success metrics, while leading the synthesis of data analytics to derive insights and identify risks and opportunities. Lead and influence change management processes in the organization.

• Provide feedback to Product Engineering related to product gaps, feature request and direct customer asks.

Travel: Occasional travel is expected in this role.

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement

• OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• At least 2+ years of experience with LLMs and generative AI.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 13, 2024

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .