Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

As the scale of Microsoft services continues to grow, keeping the infrastructure and cloud services running at massive scale requires non-trivial effort. Automation is the only sustainable way to do this. Hundreds of Microsoft engineers and teams use our service to automate diagnosis, root causing and remediation of live site issues. Our service eliminates manual toil, improves productivity, reduces mean time to resolve (MTTR), and helps engineers sleep at night.

The focus for our team is to add a Software Engineer II to our team to build cross-cloud products to provide our customers with world-class support and troubleshooting experiences. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer pain time. We believe in living the core Microsoft values of Respect, Integrity, and Accountability. We are fast a growing, and dynamic team with a lot of opportunities for career growth.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Other

• Relocation assistance is unavailable for this role.

Responsibilities

We're looking for a Software Engineer II who will be working with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a set of features.

We are looking for a Software Engineer II who is a self-starter and likes to learn every day. As a member of our team, you will participate in all stages of our engineering life cycle - from initial research and discovery, quick iteration on promising concepts, solution prototyping, designing, and delivering features end to end - including system architecture, code, deployment, scale, performance, and quality, all the way through successful service rollout and live site support. You will have ample opportunities and scope to demonstrate your technical abilities.

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 2+ years of experience in designing, building, and maintaining complex web applications with a particular emphasis on the User Interface.

• 2+ years of experience in web development (HTML, JavaScript, CSS, Usability Testing) and modern frameworks; such as: React or Vue or Angular.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• A committed track record of shipping high quality products or services.

• Experience building and shipping distributed web services.

• Experience with one or more cloud platforms (e.g., Azure, AWS, etc.)

• Experience in C# or Java.

• 2+ Years of development experience.

• Reviews work items to deepen knowledge of product features in partnership with appropriate stakeholders (e.g., project managers) and executes project plans, release plans, and work items. Contributes to efforts to break down larger work items into smaller work items and provides estimation. Escalates any issues that would cause a delay.

• Conducts and creates experimentation to determine the effectiveness of changes for prototyping and testing features, and applies findings back into development.

• Learns about and supports deployment to customers following the correct measures to push features out to customers. Learns about and considers the impact of build deployments on both users and other services. Learns about best practices for the deployment of features safely.

• Creates and implements code for a product, service, or feature, reusing code as applicable. Writes and learns to create code that is extensible and maintainable. Considers diagnosability, reliability, and maintainability with few defects, and understands when the code is ready to be shared and delivered. Applies coding patterns and best practices to write code.

• Supports efforts to apply debugging tools and examines logs, telemetry, and other methods to verify assumptions proactively before issues occur and reactively as issues occur for product features. Conducts retrospective debugging of solutions to identify root causes of problems.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 2, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .