Description

Have you ever wanted to be part of a team that is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

We are seeking passionate, talented, and inventive Software Development Engineers with a background in AI, Generative AI (GenAI), Machine Learning, and Natural Language Processing (NLP) to lead the delivery of best-in-class automated customer service and business analytics solutions for Kuiper Customer Service. As a Software Development Engineer, you will be responsible for designing and building engineering infrastructure that supports AI (including GenAI) based customer support solutions, including chatbots and IVR systems.

Your work will involve collaborating with cross-functional teams to integrate cutting-edge AI and GenAI models into our customer service platform, monitor their performance, and implement ongoing enhancements. You'll have the opportunity to work with state-of-the-art language models, conversational AI, and text generation technologies to create seamless and intelligent user experiences.

The ideal candidate will have:

• A passion for leveraging the latest advancements in GenAI to solve real-world business problems

• Experience in designing, developing, and implementing GenAI-based solutions, including natural language processing, text generation, and conversational AI

• Background in data engineering, including ETL processes, data pipelines, and integrating disparate data sources

• Excellent communication and collaboration skills to work closely with cross-functional teams, including data scientists, product managers, and subject matter experts

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

If you're excited to be part of a team that is pushing the boundaries of what's possible with AI and GenAI, we'd love to hear from you. Apply now and join us on this transformative journey!“

Key job responsibilities

• Design and develop scalable, robust data pipelines to feed GenAI models with the necessary data, leveraging cloud-based technologies like AWS Glue, Athena, and SageMaker

• Implement cutting-edge AI-powered (including GenAI) systems to automate customer support, enhance self-service capabilities, and streamline internal operations

• Integrate state-of-the-art GenAI models with existing systems and applications to create seamless and intelligent user experiences

• Monitor and optimize the performance of GenAI-based solutions, ensuring they meet and exceed business objectives

• Collaborate with cross-functional teams to continuously improve and expand the capabilities of GenAI applications, staying up-to-date with the latest trends and advancements in the field

Basic Qualifications

• 3+ years of non-internship professional software development experience

• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

• Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.