Job Summary:

Provides clerical services to the nursing unit. Serves as a liaison for the nurse and patient in interdepartmental communications. Functions in public relations role as receptionist. May assist in nursing care under the direction of the RN caring for that patient.

Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to specific issues and data reflective of the patient/customer's status. Demonstrates the knowledge and skills necessary to provide care for the population served in the department.

Essential Job Functions:

• Demonstrates proficient skills in multiple modules of the Client Server system

• Demonstrates proficient skills in the use of medical terminology

• Demonstrates use of photocopier, fax machine, paging system, telephone, laser printer, patient call system, electronic scanner, ambulance radio, patient security systems.

• Facilitates and maintains effective communications with nursing and medical staff, other departments, visitors and patients using AIDET principles.

• Demonstrates ability to effectively manage multiple tasks at one time.

• Displays exceptional customer service skills.

  Education and Experience: High school diploma or equivalent preferred. Must be at least 18 years of age.