... . Decisions will be made based on customer inquiries, offering guidance even if the desired product or service ... Experience working in a call center Experience with customer service Bilingual Legal Requirements: A ...

... guidance to staff, handle escalated calls, and adjust call queues to meet changing demand. Maintaining ... such as Word, Excel, and Outlook Ability to effectively communicate orally and in writing Prior call ...

... employees. As part of your duties, you will also be responsible for monitoring and overseeing emergency call ... staff on a monthly basis and reporting fee waiver data quarterly or as requested. If any discrepancies ...