Job Duties:

• Ensure a pleasant shopping experience for all customers. 
• Assist in the response to customer complaints or inquiries. 
• Assist in the solicitation of customer feedback, input, and information through various communication vehicles.
• React to information and assists in creating a plan to consistently meet the expectations of all customers.
• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
• In conjunction with the store manager, responsible for meeting and/or exceeding food service and beverage performance and profitability goals according to corporate objectives.
• Assist with the overseeing of inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
• Analyze food service results and trends. 
• Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. 
• In conjunction with store manager and corporate food service manager, offer advise on all food service marketing programs, campaigns, strategies, and initiatives. 
• Assist in the execution of the training of food service customer service associates. 
• Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement, and performance management.
• Assist with the execution of the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.
• Ensure execution of established safety, security, quality, and store operations policies, procedures, and practices.

Requirements:

• Must be at least 21 years old.
• High School diploma or equivalent.
• 1-2 years of retail, food service, or convenience store experience.
• 1 year leadership experience.
• Scheduling and expense management experience.
• Successful completion of certification testing as needed.
• Comfortable working in a cooler with an average temperature of 32 degrees. 
• Must be able to lift up to 50 lbs., as well as stand, reach, and squat during part/entire shift. 
• This is a full-time position. Days and times may vary, including weekends and evenings.