Primary DetailsTime Type: Full time Worker Type: Employee This is a Hybrid role with in-office responsibilities, Candidates need to located either Fargo, ND, Council Bluff, IA, or Ramsey, MN The Opportunity This role will lead a Business Quality Analyst team by overseeing the gathering and validating of requirements and test cases, ensuring team members are striving to maintain expectations with key stakeholders, upholding best practices and procedures within areas of Business Analysis and Quality Assurance, and enhancing business capabilities to aid in support of organizational growth. Primary Responsibilities Build and manage moderately complex improvement initiatives for business needs by communicating with cross-functional leaders to consult on business objectives, define desired outcomes and utilize individual credibility to influence the adoption of innovative, medium-term solutions Lead the development of effective functional and technical business solutions by leading requirements gathering and translation of needs into actionable processes, identifying and managing resources, delegating workload, setting priorities and encouraging team collaboration with business leaders to foster alignment of deliverables with business requirements Ensure effective team operations by encouraging collaboration and knowledge sharing, driving adherence to defined processes and procedural guidelines and capitalizing on opportunities for continuous improvement to foster efficiency and promote the adoption of best practices Monitor and report on system performance metrics, ensuring documentation of implemented business solutions and communicating with senior managers to report on technical and business challenges and solicit feedback to optimize department deliverables Provide guidance to team by monitoring market trends and competition, identifying and communicating best practices and incorporating efficiency and productivity initiatives to align operations with innovative processes and procedures Drive continuous improvement by assessing alignment of current process, program and systems to business requirements and capitalizing on opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company Guide end-users by reviewing requests, aligning process changes with business requirements and overseeing and contributing to team development of thorough process documentation to deliver effective and appropriate solutions Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility Required Education Bachelor's Degree or equivalent combination of education and work experience Required Experience 5 years relevant experience Preferred Competencies/Skills Organize people, tasks and activities to yield efficient workflow Motivate and inspire achievement of a common goal Utilize personal credibility and effective communication skills to influence organizational leaders and key stakeholders Navigate organizational structure by networking and building relationships with senior leaders among business unit Establish medium-range objectives and specify the strategies and actions to achieve them Understand the needs and goals of a customer and actively look for ways to meet them; establish a high degree of trust and credibility with others Streamline work processes to increase efficiency and use established metrics and benchmarks to evaluate results Build and maintain professional networks and channels of communication inside the organization Lead small- to medium-scale change initiatives; provide vision and think creatively and innovatively; share information to achieve synergy Anticipate obstacles and challenges, identify root cause and strategize plans to address Creativity and alternative, open thinking to generate a d support new or better ways of doing things Maintain composure and act decisively in ambiguous, unexpected or changing situations Define metrics for measuring performance; provide appropriate structure, direction and feedback to ensure team success Knowledge of test automation and familiarity of test scrips Familiarity with performance testing, security testing, and API testing Strong skills in defect tracking and management Preferred Experience Project management experience Business analysis and improvement experience Experience managing or leading others Increasing levels of responsibility Experience in creating comprehensive test plans and strategies that align with project goals and timelines Familiarity with CI/CD pipelines and tools for integrating automated testing into the development process Experience working in Agile and DevOps environments, collaborating closely with development, build, and deployment teams Preferred Knowledge Applied knowledge of needs analysis best practices and procedures Applied knowledge of relevant systems and system capabilities for business needs; terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts Advanced working knowledge of new and emerging tools and technologies relevant to the line of work; relevant trends and information within the insurance industry Applied knowledge of project management principles and methodology Ability to define, track, and report on key quality metrics to stakeholders Knowledge of best practices for managing test data, including data masking and synthetic data generation Experience coordinating and managing UAT processes to ensure that the final product meets user requirements Awareness of emerging trends and technologies in quality assurance, such as AI-driven testing and shift-left testing practices About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at thecenterof our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment: What if it was yours too? Your career at QBE - let's make it happen! https://www.linkedin.com/company/qbe-north-america/ US Only - Travel Frequency * Infrequent (approximately 1-4 trips annually) US Only - Physical Demands * General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must... For full info follow application link. Equal Employment Opportunity The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.