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Department: 480501 - HR University Temporary Services (UTS)

Location: Raleigh, NC

Essential Job Duties:

Provide support and maintenance for existing multimedia learning spaces. This person will provide Tier I support of multimedia learning spaces addressing issues as directed by the ClassTech Manager and full-time support staff. This support and maintenance will include conducting training sessions to one or more users, conducting regular preventative maintenance, facilitating repairs to equipment, and participating in equipment upgrades.

Other Work/Responsibilities:

n/a

Required Qualifications:

Strong AV knowledge.

Basic network troubleshooting skills for both wired and wireless networks.

Desktop support experience including computer hardware troubleshooting, support of Microsoft Windows 7 and 10, as well as Microsoft Office.

Organized and able to manage multiple projects with multiple deadlines.

Flexible work style and attitude with the ability to work as a member of a fast-paced team.

Ability to follow instructions without direct supervision.

Ability to communicate clearly both in writing and verbally.

Preferred Qualifications:

Would prefer an individual with desktop support skills, ServiceNow experience, working knowledge of Crestron room control system, and experience with audiovisual technology.

Required license or certification:

A Valid NC Driver’s License

Position Number: 48AJ24

AA/EEO Statement:

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.