Apply Now Technical Product Manager (API Experience) at Bandwidth

Raleigh, NC

Who We Are:

Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

We are currently searching for a Technical Product Manager to oversee the direction and priorities for customer-facing facets of the Bandwidth API Experience including the Developer Experience (DevX), SDKs, and developer documentation.

What You'll Do:

• Oversee the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements.

• Create the initiatives, plan, & priorities for the Bandwidth API and Developer Experience.

• Focus on the interactions related to a product and service. Encompassing the quality, functionality, design, and usability of the product.

• Advocate for unified API-first design, using OpenAPI specifications with each product team within Bandwidth before, during, and after product design.

• Oversee all the potential interactions, including through the Bandwidth APIs, a customer will have with a product through each step of the customer journey

• Work with Sales & Market Offer teams on strategic accounts acting as a technical expert on all things Bandwidth API related.

• Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.

• Accountable for API product experience outcomes—even though actual product experience strategies and implementation are cross-functional.

• Drive platform improvements from ideas into solutions that can be validated with potential customers including prototyping and strategic / technology descriptions.

• Focus on refining, through discovery, and API competitive analysis, to build solutions for One Bandwidth API strategy.

• Work closely with the Enterprise Architecture community to stay up to date with technologies and techniques that will move our business forward.

• Establish communication channels between technical teams and customer-facing teams to ensure accurate communications are delivered at the right time.

• Ensure customers have an exceptional user experience each time they interact with the product.

• Define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.

What You Need:

• 6+ years of experience working in product / software design, software architecture, or in a solutions architect role.

• Computer Science background or equivalent technical experience

• Both a passion for and experience with consuming APIs, as well as building and shipping API platforms for developers..

• Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles

Bonus Points:

• Experience with telecommunications-involved software preferred

• A fearless, never-settle, attitude that will challenge the way we do things, and a refusal to accept the status quo. Make us even better than we are today!

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.

• All new hires receive four weeks of PTO.

• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.

• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

Applicant Privacy Notice (https://www.bandwidth.com/employee-applicant-privacy-notice)