Apply Now Sr. Product Manager (Commercial) at Bandwidth

Raleigh, NC

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

As the Sr. Product Manager (Commercial), you will be responsible for the day-to-day business management necessary to drive profitable growth from our >$250M North American messaging business. A successful candidate will work to maximize our existing product potential by evolving, managing, and developing commercial offer structures to grow wallet share within our existing customer base and expand our market share through new prospects and opportunities.

You will be responsible for daily monitoring and management of the business unit’s financial models, developing a deep understanding and working knowledge of our usage volumes, revenue growth, and profitability profile, as well as ensuring our pricing model and commercial terms align with our core value propositions and further our differentiation in the market. You will also be expected to analyze trends as well as effectively communicate those trends and recommended courses of action back to the business.

This role will work cross-functionally with the Market Offer, Product Development, and Revenue organizations to create business cases used to prioritize solutions addressing key customer problems and market opportunities as well as ensuring ROI achievement on our committed business plans.

To be successful in this role, you will also partner very closely with our BACE (Business Analytics Center of Excellence) to ensure proper reporting and democratization of data, our FP&A (Financial Planning and Analysis) to keep us on track for our Annual Operating Plan, and the Technology and Operations groups to stay close to our underlying costs and Opex.

What You'll Do:

• Business Planning & Financial Modeling - Perform business case analysis of potential market opportunities to provide a basis for decision-making including: roadmap prioritization, financial and forecast modeling, downgrade controls, and investment cases.

• Pricing - Maintain pricing model, schedules, discount guidelines and policies as per the guidance from Director of Commercial Director and/or GM of Programmable Services (Messaging).

• Product Performance & Profitability - Monitor and analyze key metrics to determine how well the product is performing in the market, how it impacts the company operations, and ultimately, how it contributes to profit.

• Provide On-Going Commercial Support for Existing Products - Act as primary liaison, collaborating with internal stakeholders (sales, marketing, support, finance, legal and product development) to execute against agreed upon go-to-market strategies, which includes general maintenance and of commercial terms, product plans, and pricing frameworks as needed.

• Support Market Offer Management Structure - Collaborate with Program Management to assist in the creation and maintenance of the Offer’s respective business management artifacts and processes.

• Win/Loss Analysis - Understand reasons why recent customers or prospects did or did not buy and potential areas for improvement throughout the buying process to both accelerate buying decision time-frames and increase win-rates.

What You Need:

• Minimum 5 years experience working in a product or financial offer management environment with an emphasis collaborating with commercial, technical and operational teams to develop, implement, launch, and maintain commercially viable and successful solutions in market

• Demonstrated experience managing financial metrics for in-market solutions

• Financial modeling and P&L experience for large multi-million dollar businesses

• Excellent communication and interpersonal skills, ability to be personable yet persistent and clearly communicate cross-functionally both internally (and externally as needed)

• Highly analytical with the ability to translate between strategic business decisions and their quantitative implications and communicate those to others

• Strong project management skills and expertise

• Bachelor's Degree or equivalent work experience

Bonus Points:

• Experience with a CPaaS, Digital Marketing Customer Engagement platforms, including SMS, MMS and OTT Messaging as well as demonstrated understanding of the North American messaging ecosystem dynamics and competitive landscape.

• Good understanding of the impacts of emerging communications technology trends and development directions across the CPaaS, Communications Software and/or Customer Experience (CX) markets.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.

• All new hires receive four weeks of PTO.

• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.

• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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