Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Client Authentication team is responsible for managing client access to the digital channels and properties (Web, Mobile, and Web Services) at Schwab. These mission critical applications provide access to the information and tools for millions to end-clients and service providers that need to conduct business with Schwab. The team works with application owners across the business to identify authentication needs and define the appropriate authentication capabilities and administration services. The team works with technology and the various Security, Compliance and Risk teams and the end-channel owners. As the owners of Client Authentication, the team is constantly looking at best practices in the industry and related industries and especially, emerging authentication techniques, experiences, technologies (e.g., biometric) and systems. Part of the team’s charter is also to educate channel owners and end-clients on all aspects of Authentication techniques and fraud as it relates to authentication using online and offline content, tools, webcasts, in-person meetings and presentations.

Prior experience with online security, authentication, fraud, and/or digital identity required

The successful candidate will be responsible for product managing applications and third-party platforms used to assess the validity of client logins.

• Build a feature/product/channel roadmap to articulate and drive the priorities of the group

• Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions

• Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories

• Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments

• Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps

• Explore, evaluate, and propose technologies and techniques that fit the needs of the various channels

• Work with technology partners and vendors to create authentication techniques

• Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems

• Have a passion for creating easy to use, understand and accept experiences

• Create a release plan in coordination with the scrum team and other lines of business

• Create reporting on KBIs and production support metrics and monitor performance

• Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles

• Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations

• Employee may evaluate in-house and 3rd party security products

• Employee may negotiate contract details which meet the needs of the firm and end-clients

What you have

Required:

• A mimimum of 18 months or more Schwab technology and domain experience agained as a current contractor is a a must have

• Prior experience with online security, authentication, fraud, and/or digital identity required

• Strong communication and presentation skills

• Comfortable dealing with ambiguity

• Ability to influence and drive outcomes

• A strong track record of performance

• Prior experience in agile product development

Preferred:

• Bachelor’s degree required in computer science, engineering, or business. MBA or post-graduate degree highly desired

• Experience with the Financial Services industry a plus

• Experience with user testing and production creation

• The ideal candidate will have a strong interest/passion for our industry

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan

• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

• Paid parental leave and family building benefits

• Tuition reimbursement

• Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.