Job Summary:

WHAT THIS ROLE WILL DO

• Works directly with the Ops Manager to perform day to day operations of the venue, as well as, day of show duties

• Work through and correct guest/co-workers concerns and complaints regarding maintenance related issues

• Follow up with all managers to ensure that service standards are met

• Perform opening/running/closing duties

• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

• Create pre-show/show/post show duties and relay information from management directly to OPS staff

• Assist in the clean up at the end of the event and returning the venue to its default state

• Supervise other staff, create checklist/guidelines for other staff members

  WHAT THIS PERSON WILL BRING

  Required:

• Working knowledge of high-volume/high-stress operations

• Skills in guest relations/staff relations- Assessing and anticipating needs of guests/co-workers

• Prioritization of duties and effective communication skills

• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude

• Read guests in order to anticipate their needs

• Turn potentially negative situations into positive ones

• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

• High School Diploma required

  Preferred:

• Experience in a live music environment

• Minimum of 2 years supervisor experience

• Understanding of all trades (HVAC, plumbing, electrical, etc.)

• Attention to detail and organizational skills

  Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful

• Position requires extended periods of prolonged standing, working on your feet, and different weather conditions

• Must be able to lift or move up to 40 lbs using proper lifting techniques