About the job

Participate in a 24/7 follow-the-sun global support model around deployment, maintenance, monitoring, response, and capacity planning for business-critical systems and infrastructure.

*Telecommuting permitted: work may be performed within normal commuting distance from the Red Hat, Inc. office in Raleigh, NC.

What you will do

• Collaborate daily with globally distributed team members and other engineering and development teams to troubleshoot and resolve incidents and service requests.

• Follow company policies and processes while completing technical tasks and implementing technical solutions.

• Provide on-call coverage during working hours as part of a rotation, as well as periodic rostered and planned on-call support on weekends.

• Identify, document and assist in the automation of operational support procedures and processes.

• Work closely with the ITSM teams to drive systems integration and automation, data quality improvements and governance activities.

• Advance innovation through utilization of Red Hat technologies that are new or still in the product development pipeline.

The salary range for this position is $109,512 - $129,160/year. Actual offer will be based on your qualifications.

What you will bring

• Bachelor’s degree (U.S. or foreign equivalent) in Computer Science or related field and three (3) years of experience in the job offered or related role OR five (5) years of experience in the job offered or related role.

• Must have three (3) years of experience with: Linux and UNIX system administration or network administration, supporting production systems and core utility services in an enterprise environment; and system and network administration, including operating system, source code management, networking switching and routing, and network equipment and appliances.

• Domestic travel required up to 15% of the time to conferences and company facilities. Travel expenses covered by Red Hat, Inc.

Interested in this job?

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Benefits

• Comprehensive medical, dental, and vision coverage

• Flexible Spending Account - healthcare and dependent care

• Health Savings Account - high deductible medical plan

• Retirement 401(k) with employer match

• Paid time off and holidays

• Paid parental leave plans for all new parents

• Leave benefits including disability, paid family medical leave, and paid military leave

• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location US-NC-Raleigh

Posting date 1 month ago (3/22/2024 3:38 PM)

Job ID 101688