Description

We are offering a contract to hire employment opportunity for a Bilingual Insurance Referral Coordinator in Raleigh, North Carolina. This role is critical in our operations, serving as the first point of contact for our customers, providing information about insurance products and services, and handling customer inquiries.

Responsibilities:

• Take and manage inbound calls from insurance agents, providing them with accurate and comprehensive information about our insurance solutions

• Make outbound calls to customers to answer their queries and provide necessary information about our services

• Ensure world-class customer service is provided to all customers, creating a positive and lasting impact

• Use the Management System and Microsoft Excel to maintain customer records and handle documentation

• Utilize MEDITECH software for efficient claim administration and to manage billing functions

• Demonstrate excellent customer service skills in all interactions with customers

• Resolve customer inquiries and complaints in a timely and effective manner

• Coordinate with various departments to ensure customer inquiries and complaints are resolved satisfactorily

• Adhere to all company policies and regulations related to customer service and insurance coordination.

Requirements

• Proven experience in a role related to Insurance Referral Coordination or a similar field.

• Proficiency in using Management System tools for task organization and coordination.

• Familiarity with MEDITECH software and its usage in healthcare settings.

• Advanced skills in Microsoft Excel for data manipulation and analysis.

• Deep understanding of Benefit Functions, Billing Functions, and Claim Administration in the insurance industry.

• Strong customer service skills, with the ability to respond promptly and professionally to client inquiries.

• Exceptional documentation skills, with a keen eye for detail and accuracy.

• Ability to work in a team environment, collaborating effectively with colleagues and stakeholders.

• Excellent communication skills, both written and verbal, for clear conveyance of information.

• Ability to handle confidential information with discretion and integrity.

• Commitment to continuous learning and growth, staying updated with industry trends and best practices.

. Bilingual in Spanish & English - required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .