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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Fully remote position. Work from home anywhere in the U.S.A.

Shift: Monday - Friday, 8:00am-4:30pm EST

Acts as a top-level specialist to provide counseling and informational services to members. Coordinates resources to support optimal care and lifestyle management services. Implements system to assess member's clinical needs and applies appropriate clinical tools to identify and provide services.

What you will do

• Applies advanced clinical counseling knowledge to determine appropriate intervention and action steps in dealing with member situational concerns.

• Handles telephone counseling to address member's mental, emotional, disorders, conditions, addictions, and Worklife concerns.

• Counsels members on mental health, substance abuse benefits, community treatment resources, and related mental health programs.

• Coaches members on coping skills to address ongoing lifestyle management.

• Develops strategy to provide intensive case management and consultation for clinical risk cases and management referrals.

• Maintains accurate and complete documentation of required information to meet risk management and regulatory requirements.

• Coaches and trains junior colleagues in techniques, processes, and responsibilities.

Required Qualifications

• 1+ years of crisis intervention skills

• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC (Licensed Professional Counselor), LP, LMFT (Licensed Marriage and Family Therapists), LCSW (Licensed Clinical Social Workers), LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Preferred Qualifications

• 1+ years of EAP, Behavioral Health, or Social Services experience

• Experience working with diverse populations

• Familiarity with brief therapy models and Motivational Interviewing

• Call Center work experience preferred

• Ability to establish and maintain rapport quickly to develop an elevated level of customer trust

• Experience in facilitating patient/client positive behavior change

• Strong computer and literacy skills

• 24x7x365 call center coverage needed, holiday coverage may be required

• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred

Education

Master's degree in behavioral health counseling profession

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 03/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.