General information

Ref # 17847

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The Director of Brokerage Operations is responsible for leading the brokerage operations team by both oversite of the day to day and in addition by thinking strategically about implementing the right policy, procedures and technology required to scale back office operations in the near and long term. This person will help set the vision to build a modern, paperless back office and remove customer pain points which are a result of operational inefficiencies. This person will be expected to prepare materials and present to both senior management and regulatory bodies (FINRA, SEC, etc.) This role will have a high-level understanding of all the regulatory requirements for various brokerage functions: processing client’s accounts including cashiering, funds movement, new accounts, ACAT’s CIP and for the Client Services functions supporting Ally Invest.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Support other Leadership team with strategic direction of various operational projects
• Oversees and manages the daily work of team of 30 people including 3 managers/supervisors
• Manages relationships with key vendors such as Apex and others
• Identify areas to improve operational efficiencies and product enhancements
• Performs a variety of operations functions following pre-established supervisory procedures to ensure accurate record keeping the firm compliant
• Implement and maintain both SLA’s and KPI’s for the business unit
• Oversees the preparation of both regulatory and internal audit data requests
• Provide research and supporting documentation for compliance and regulatory inquiries
• Communicate all updates and issues to customer service and operations team and entire organization as needed
• Subject matter expert and first point of contact for Managers and Supervisors on all brokerage operations issues
• Manage day-to-day relationships with peer team members from Trading, Tech, Product Management and Sr.
• Leaders
• Mentor and train employees through coaching and guidance, leveraging industry experience
• Assist direct managers in problem resolution in real time
• Field and resolve escalated client contacts
• Work with Training and QA manager for ongoing employee’s development
• Remain current on internal work processes, procedures, and product knowledge
• Understand, comply, maintain and reinforce regulatory and firms policies and procedure/guidelines

The Skills You Bring

• Minimum 7-10 years in client related support in the financial services or brokerage retail environment or related industry required
• FINRA Series 7, 63, 24 licenses required
• FINRA Series 4 highly preferred
• Expert understanding of trading platforms and tools including various market data sources
• Solid relationship building and ability to deal with internal/external resources
• Able to work independently and with a team to handle all issues while working under strict time constraints
• Able to exercise independent thought and judgment and adapt to new tasks with little notice
• Must be confident and highly credible via e-chats, email, over the phone and in person
• Able to work in high-pressure environment with strict SLA’s and deadlines
• Detail and results oriented and able to prioritize tasks in a multi-task environment
• Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy and efficiency
• Strong communicator who can effectively process constructive feedback while always keeping the corporate and end user goals in mind
• Excellent oral and written communication with strong emphasis on grammar and strong desire to provide an exceptional customer experience
• Strong interpersonal skills are required
• Bachelor’s Degree in Finance or equivalent business experience

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 125000

Experienced: 157500

Expert: 190000

Incentive Compensation: This position is eligible to participate in our annual incentive plan