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Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

• Accountable for monitoring and achieving annual financial goals

• Approve expenditures and invoices including overtime

Operations

• Manage the daily activities ensuring on-time services

• Assure the location’s operating practices comply with applicable federal and state regulations and Company policies

• Establish location goals and priorities

• Effectively present and communicate Company and Market strategies, values, and goals to staff

• Manage frontline supervisor’s responsibilities, expectations, and accountabilities

• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

• Develop a strong, trusting, and reliable team

• Understand team members’ career aspirations and provide assignments to develop skills and or close gaps

• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations

• Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent

• Technical school diploma or Mortuary Science preferred

• Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board

Certification/License

• Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board

Experience

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities

• Minimum (2) years of experience managing people or projects

• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends

• Financial and business acumen

• Proficient in MS Office suite

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Excellent customer service skills

Postal Code: 27605

Category (Portal Searching): Operations

Job Location: US-NC - Raleigh

Job Profile ID: F00272

Time Type: Full time

Location Name: Brown-Wynne Funeral Home