Job Information
RWJBarnabas Health Patient Access Representative in Rahway, New Jersey
Patient Access RepresentativeReq #:0000161510
Category:Billing/Collections/Registration
Status:Full-Time
Shift:Evening
Facility:RWJ Rahway
Department:Emergency Dept Access Service
Location:
RWJUH Rahway Hospital, 865 Stone Street, Rahway, NJ 07065
Job Overview:
ThePatient Access Representativeposition plays a key role in the health system and in providing excellent customer service. The Patient Access Representative responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.
Qualifications:
Required:
High School Diploma required
Customer service experience
Preferred:
Patient Access experience preferred
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Knowledge of Medical terminology
Scheduling Requirements:
- Monday-Friday 3:00pm-11:30pm
Essential Functions:
Provides excellent customer service to all patients, colleagues and other external and internal customers
Obtains and accurately documents all demographic information
Meets and exceeds department goals including accuracy, point of service collections, and productivity
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Complies with organizational policies on Advance Directives and Patient Rights
Maintains department productivity by asking for additional duties when patient flow permits
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
Completes verification of coverage of all insurances and financial clearance activity has been completed
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Completes Medicare Questionnaire on all patients that are eligible
Demonstrates a high level of efficiency, accuracy and productivity
Follows department procedures when a duplicate medical record assignment is made
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor/director
Reflects commitment to building a supportive work environment and maintains a positive attitude
Proper use of Code Phone and Paging Codes through computer system. (ED registrars)
Other duties assigned
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer