Job Information
RWJBarnabas Health Patient Access Representative in Rahway, New Jersey
Patient Access RepresentativeReq #:0000156690
Category:Billing/Collections/Registration
Status:Per Diem
Shift:Evening
Facility:RWJ Rahway
Department:Patient Access Services
Location:
RWJUH Rahway Hospital, 865 Stone Street, Rahway, NJ 07065
Job Overview:
ThePatient Access Representativeposition plays a key role in the health system and in providing excellent customer service while ensuring timely throughout and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The PatientAccess Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration. Participates increating a positive environment for patient and colleague satisfaction
Qualifications:
Required:
High School Diploma required
Moving down in order of pertinence
Preferred:
Customer Service experience preferred
Patient Access experience preferred
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations and state programs such as Charity Care
Scheduling Requirements:
- Working in the evening, every other weekend 2:30PM-11:00PM
Essential Functions:
Provides excellent customer service to all patients, colleagues and other external and internal customers
Obtains and accurately documents all demographic information
Meets and exceeds department goals including accuracy, point of service collections and productivity
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Complies with organizational policies on Advance Directives and Patient Rights
Maintains department productivity by asking for additional duties when patient flow permits
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues toleadership when necessary
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training ofregistration staff outside of the patient access department
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
Completes verification of coverage of all insurances and financial clearance activity has been completed
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Completes Medicare Questionnaire on all patients that are eligible
Demonstrates a high level of efficiency, accuracy and productivity
Note:
The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more aboutthe RWJBarnabas Health hiring process (https://www.rwjbh.org/careers/our-hiring-process/) anddigital, on-demand interviews (https://www.rwjbh.org/careers/our-hiring-process/digital-video-interviewing/) . While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don t want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well!
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer