JOB REQUIREMENTS: Field Service Manager - New Holland Construction Location US-PA-Pennsylvania Field Employee \| US-WI-Wisconsin Field Employee \| US-IL-Illinois Field Employee \| US-KS-Kansas Field Employee ID 2024-26515 Category Service Operations Position Type Full-time Overview CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial\'s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction. New Holland Construction is currently in search of a Field Service Manager, located in Pennsylvania, Wisconsin, Illinois, or Kansas. Responsibilities Take responsibility for the fast resolution of technical issues, and when required, help Part Support teams to minimize machine downtime Work closely with the Product PTS (Product Technical Specialist) to speed up the resolution of technical issues Conduct plant machine build quality inspections and operational checks as needed Serve as an active part of the quick reaction team gathering and reporting facts on unit operation complaints Manage and Report on Dealer Service Support KPI\'s assisting with improvement methods and procedures when needed Dealer Quality Reporting (DAR/PDI completion and submission rates) Measure dealer Technician and Service Management Training certification alignment to set standards and industry Field Campaigns: communicate to the dealers, tracking & driving timely completion Assess dealer technical capabilities, identify gaps, and develop a plan that ensures the continuous improvement of these capabilities Advise New Holland CE dealers on technical support processes. Ensure accurate use of CNH Support systems (eTIM, THD, Dealer Portal Resources) Use Customer Experience Portal to measure customer satisfaction Manage the utilization of ASIP or another approved machine inspection process Field warranty process management Support dealers with warranty processing issues Responsible to ensure dealer compliance with company warranty policies... For full info follow application link. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"EEO is the Law\" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/727158CC7F3742A9 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.