JOB REQUIREMENTS: What will your job involve? * Sales & Customer Service: * Fulfilling purchase orders and ensuring on time delivery of product * Customer facing interactions regarding new and existing business. * Customer service enquiry management and processing * Demonstrates common-sense judgment when it comes to resolving customer issues * CRM software management to support sales leader and sales staff in analysis of key KPIs * Supply Chain & procurement: * 3rd party shipping management (including setup, quotes, customer delivery estimates) * Product Returns management * Support procurement officer where necessary to manage and coordinate supplier orders and other procurement initiatives. * Operations: * Support in adhoc operational duties where required by the production leader. * Skills / Attributes * Must be able to multitask and achieve multiple deadlines across a variety of functions monthly. * Exceptional Microsoft office skills, particularly excel and PPT. * Familiar with Customer Relationship Management (CRM)tools. Zoho is beneficial. * Assisting with small projects/tasks throughout the office. * Provide a positive and optimistic outlook to co-workers and customers. * Self-motivated to problem-solve and leverage a team to drive resolutions for a customer. * Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service. * Flexible, adaptable and able to prioritize, no two days are the same! * Strong attention to detail in checking work quality and accuracy. * 1+ years of administrative and customer service experience within retail or hospitality or corporate will be beneficial. * Exceptional communication skills both written and verbal with record-keeping discipline . * Proven experience in improving processes and procedures. Who are we looking for? * Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates - they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here\'s some of the skills and attributes that would make you a great fit candidate: * Self-motivated to problem-solve and leverage a team to drive resolutions for a customer * Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service * Flexible, adaptable and able to prioritize, no two days are the same! * Strong attention to detail in checking work quality and accuracy * Demonstrates common-sense judgment when it comes to resolving customer issues * Ability to lead and motivate a team while modelling a strong code of ethics and respect for others * 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered * Ability to talk to a position or instances where you have provided leadership in your role * Intermediate to Advanced computing skills (Microsoft office suite etc.) * Salesforce experience would go a long way! * Good communication skills both written and verbal with record-keeping discipline * Ability to work weekends, holidays or flex hours as needed by production demands * Proven experience in improving processes and procedures \$24 - \$29 an hour If this sounds like the role for you, or somebody you know then we look forward to speaking with you! To find out more of what a day in the life with our custo To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE4NzIyLjg3NzBAZGFuaWV c2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE4NzIyLjg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t