Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

Is responsible for the end-to-end commercial customer journey (any relationship management and business development activities) related to his/her dedicated portfolio of accounts in the assigned scope of responsibility

Your Responsibilities

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio

• Understands the customers organization and decision making process

• Understands the customers business model and business environment as well as the competitive environment of the customer

• Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s

• Understand, at an expert level, the vertical service offerings of KN

• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM)

• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)

• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager

• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met

• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

• Leading and coaching respective team of KAMs (when assigned to a team) to ensure a constant development and growth of the Vertical/Key Accounts

Your Skills and Experiences

• International Studies, business, engineering.

• Preferably master or post in Supply chain.

• At least 5 years of commercial experience, managing key accounts.

• Experience in roles and companies in the industry.

• Advanced Spanish and English.

• Willingness to travel.

Internal applications until July 5th.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.