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Microsoft Corporation
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Quincy, Washington
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appropriately allocated to meet Key Performance Indicators (KPIs) per task type.
**Service Delivery ... equipment with zero-to-minimal customer and/or business disruption. Maintains advanced awareness of
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Microsoft Corporation
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Quincy, Washington
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time.
Other Requirements:
Ability to meet Microsoft, customer and/or government ... .
Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)
Data
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Microsoft Corporation
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Quincy, Washington
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.
Responsibilities
Data Center Operations / Service Delivery:
Establish working relationships ... Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements
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Microsoft Corporation
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Quincy, Washington
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inventory tracking and staging.
Customer Service
Maintains a focus to understand the ... , shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service
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Microsoft Corporation
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Quincy, Washington
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smoothly and effectively. Deals with the escalated issues.
Customer Service
Ensures ... customer information. Handles any escalations. Coordinates with and oversees any third-party vendors who
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Microsoft Corporation
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Quincy, Washington
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records. Applies appropriate customs documentations and standards for outbound packages.
Customer Service
Maintains a focus to understand the impact of their work when completing tickets and
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Microsoft Corporation
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Quincy, Washington
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(KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership ... to manage changes and drive improvement in service quality and/or efficiency. Proactively
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Microsoft Corporation
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Quincy, Washington
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product plans that account for the user experience, enable customer/partner testing scenarios, identify ... Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements
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Microsoft Corporation
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Quincy, Washington
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meet Microsoft, customer and/or government security screening requirements are required for this role
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