This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12413236

Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine! As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands.

Our company mantra, \"Every Passenger, Every Day, Every Flight,\" is at the heart of everything we do. By joining our team, you\'ll have the opportunity to make a real difference in people\'s lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.

Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you\'re new to the airline industry or looking to enhance your skills, you\'ll receive comprehensive training and support to excel in your role.

Put your talents to work and join the Southern Airways team today! Be part of the biggest little airline where every passenger, every day, and every flight matters and so do you!

JOB TITLE: Airport Customer Service Agent customer service & ramp\ DEPARTMENT: Customer Service\ REPORTS TO: Station Manager\ FLSA STATUS: Non-Exempt\ \

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.

\ KEY RESPONSIBILITIES

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Calculating Weight/Balance and assigning seats in the plane accordingly.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After additional training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order
• Great customer service attitude and a willingness to find a way as opposed to I cant, where applicable.
• Any other duties as assigned

\

REQUIREMENTS\ Knowledge, Skills & Abilities:

Excellent written and verbal communication skills

Able to read, write and speak English effectively

Able to maintain eye contact when speaking with customers

Professional in appearance and manner

Ability to learn, understand and communicate the terms of the companys Contract of Carriage

Courteous in all interactions

Able to interact effectively with passengers, co-workers and management

Ability to maintain composure, keep emotions in check, control anger,\ \

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\ \ Southern Airways Corporation is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.