We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

The Software Technical Analyst will be part of the Global Actuarial Business Support (GABS) that has been established to accelerate the technical evolution and support of our Actuaries around the world. We are looking for someone with strong analytical and solid collaborative skills to support the enhancement requirements, non-production and production processes and fixes of the application. The candidate must have strong interpersonal skills to work with stakeholders and support teams across the globe.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Collaborate with Valuation System Transformation project team and other groups within the Actuarial Systems group as well as Actuaries within the company to uncover pain points and opportunities to accelerate the delivery of new business value through software, infrastructure, and services

• Deliver an exceptional user experience to Actuaries, through the delivery of services enabling

• Self-service environment provisioning and configuration

• Continuous integration, testing, delivery, and deployment

• Logging, monitoring, and insight

• Collaboration, planning, and reporting

• Maintain and support these delivery services, with accountability for production reliability and usage, and the delivery of new functionality

• Support non-production and Production operations and fixes

• Work with support teams and vendor to implement fixes and changes

• Primarily work on Asia, Mid or North America time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course

• Minimum of 3 years of experience with the following: ETL (e.g. Informatica), Scheduling Automation (e.g. CA, CTRL-M), SQL (e.g. Databases, MS SQL), Reporting (e.g. Qlikview)

• Experience in operations management & vendor management, working with stakeholders and support teams across the globe

• Excellent analytical, problem solving, and solutioning skills

• Knowledge and application of change & release management, ITIL4 & project management

• Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• Understanding of software development lifecycle

• Understanding of how technology supports Manulife business strategy

• Collaborative attitude, willingness to work with team members; able to coach, share skills and methods

• Constantly learns from both success and failure

• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

• Good organizational, multi-tasking and time management skills

• Strong management drive to ensure you meet defined service targets and Service Level Agreements

• Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information

• Amenable to work in UP Ayala Technohub (Quezon City)

• Amenable to work on a hybrid set-up (3x a week onsite)

• Amenable to work in any shift schedule assigned (preferably day or night; but flexible depending on business need)

Nice to Have:

• Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reporting

• Exposure to and basic understanding of collaboration tools like Teams, JIRA, Confluence

• Ability to code or exposure in Python scripting, Windows Powershell

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .