Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Cisco Desktop Support Technician working onsite in Novaliches, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do –

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides technical end-user support to client desktop systems, workstation setup, configuration, networking, mobile devices, and routine tasks over the phone. The ideal candidate possesses the ability to analyze, troubleshoot and resolve complex technical issues and demonstrate comprehensive critical thinking skills.

The focus will be on desktop, network, or mobile device problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent customer interaction skills both verbally and orally.

What You Bring to the Role

• CCNA background is a plus

• Excellent documentation, presentation, and problem-solving skills

• Excellent communication skills and client-facing skills

• Provide mentoring and support to junior support staff members2 to 3 years experience configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)

• Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

• Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)

• Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols

• Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures

• Experience configuring and troubleshooting Voice Gateways/Gatekeepers

• Knowledge in network design, network architecture, protocols and network topology.

• Able to work a rotating weekly on-call schedule on off hours, as required to ensure support and service to our clients

• Demonstrate initiative, resourcefulness, and dependability.

• Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization.

• Experience to online ticketing system and knowledge base documents.

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

• Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-onsite

Title: Cisco Desktop Support Technician

Location: PH-National Capital-Quezon City, Metro Manila

Requisition ID: 03ZGM