Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate Engineer, Technical Services, you will complete a 30-day extensive classroom and on-the-job training conducted by our process experts and leaders. The program will cover functions on HVAC (Heating Ventilation, Air Condition) systems and our main product, the Sensi WiFi Thermostat. After the training program, you will be part of an impactful, dynamic, and customer-focused Customer Service and Technical Support team.

In this capacity, you will have the opportunity to demonstrate your technical proficiency and skills in providing excellent customer service to Copeland customers. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities!

As an Associate Engineer, Technical Services, you will:

• Handle level 1 technical calls.

• Assess existing systems and user needs to analyze the proper course of action.

• Improve client references by writing and maintaining documentation.

• Maintain a log.

• Attend training, workshops, seminars, and focus group discussions with the team.

• Work within defined Copeland operational and employee goals by contributing to other projects, if needed.

Who You Are:

You are an adaptable person who is skilled at technical analysis and quick to absorb new knowledge. You have strong analytical skills to fix technical issues and enthusiasm for solving issues. You are a proactive self-starter who takes ownership of tasks within your scope of support. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

Required Education, Experience, & Skills:

• Bachelor’s degree in any 4-year course.

• At least 1 year of experience in a customer support or help desk environment is a plus.

• Meets the required performance levels in Quality Assurance Audits.

• Proficiency in Microsoft Office tools.

• Willingness to work on shifting operations to support the assigned business and customers.

#LI-Hybrid

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.