We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

In Office

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for an Application and Middleware Operations Senior Engineer to join our Global Operations Command Center (GOCC) team at MBPS. In this role, you are expected to perform user administration, environment health checks/KLO, support of incident, request, change and problem tickets, and troubleshoot and incident management of all platform environments for multiple shared platforms supported.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Start and shut down of middleware applications.

• Middleware Software installation, configuration, patching, maintenance and tuning

• Responsible for configuring the infrastructure and installing applications on Windows IIS hosted platform.

• Working with application teams examining deployment requirements (hardware and software requirements).

• Reviewing application installation documentation.

• Executing the install.

• Automating the installation process.

• Ensuring that the installation is done in accordance with standards and best practices.

• Management of the IIS.Net environment, monitor application pools and system response time, server health, applications deployment, and disaster recovery

• Provide User Support Services (create and track user requests in Service NOW, Update existing Service NOW tickets, Keep Service NOW Queue Management Dashboard updated, Produce weekly status updates).

• Be available to work off-hours and extended shifts if required.

• Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.

• Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers and Interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or related fields

• Experience: At least 5 years of relevant experience in IT Role/Service Operations

• Work Arrangement: Full onsite

• Shift Schedule (Rotating between Mid and Night): Amenability to work on the assigned schedule including (dependent on business need)

• Minimum Skills to Hire/Must Haves:

• WebSphere Application Server technology knowledge

• Experience in fix packs, security patch installation and applying support fixes as required, good troubleshooting skill,

• Experience in SSL certificate renewal

• Expertise with the RedHat OpenShift Container Platform

• Expertise with the RedHat OpenShift Container Platform.

• Experience in Installation, implementation, upgradation, performance, security and monitoring of WebSphere Application ServerV8.0/8.5/8.5.5 environments.

• Experience in IBM HTTP Server (IHS) and IBM HTTP Server Plugins.

• Detail understanding of WebSphere Application Server Clustering for High Availability.

• Detail understanding of J2EE standards, JDBC configuration, JNDI Directory Services, SOAP and Webservices.

• Experience in fix packs, security patch installation and applying support fixes as required.

• Knowledge of Bash/Shell, Jython/Jacl scripting is advantage.

• Basic knowledge on Monitoring, Alerting, and Observability Concepts and Technologies

• Basic Knowledge on IT Incident Management process

• Experience or familiarity with at least one of these is preferred:

• Service NOW ITSM

• xMatters

• New Relic

• Moogsoft

• Nice to Have Skills:

• Knowledge of Ansible scripting, Bash/Shell and Python is advantage

• Knowledge of Splunk, Jenkins

• 4 or more years’ specific hands-on experience in the administration

• Hands-on experience on any Database Infrastructure Services (MSSQL/Oracle/Mongo/PostgreSQL/MySQL/Redis/DB2)

• Basic Knowledge on Cloud Computing Platforms and Technologies

• Strong customer service and interpersonal skills such as teamwork

• Strong written, verbal, and presentation skills

• Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.

• Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines

• Candidate must demonstrate problem solving skills

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .