Eaton’s Corporate Sector division is currently seeking a Call Center Agent.

What you’ll do:

Job summary

Handle calls from customers in order to provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job requisition based at Queretaro City

Job responsibilities

• Handle calls from customers and distributors from USA and Canada

• Fulfill order management related activities for distributors

• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)

• Identify and implement process improvements

• Maintain daily usage of the Customer 360 tool

• Change notice management

• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations

• Ability to handle high-pressure, fast-paced environment requiring diligence to detail

• Proven analytical and critical thinking skills

• Ability to constructively manage conflicts and discrepancies towards positive resolution

• Prioritizing customer demand to assist with improved product flow

• Work with finance team to resolve customer credit requests

Qualifications:

Education level required

• Bachelor or engineering degree necessary.

Years and area of experience required

• Customer interaction experience (3 to 5 years)

Technical knowledge

• Knowledge of CRM software

• Strong knowledge of Microsoft Office (word, excel, email, internet)

• Bilingual -High Ability to speak, write, and read English

• Desirable knowledge of SAP and/or Sales Force

• Desirable call center experience.

Soft skills

• Drive for results

• Makes Decisions & Solves Problems

• Business Acumen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.