The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.

Le représentant des services techniques interagit avec le client ou l'installation de SHW se rendant sur le terrain sur le terrain en personne pour fournir un soutien aux produits et aux applications, des informations ; assure le meilleur service technique possible. Répond aux questions techniques ou scientifiques des clients concernant le produit ou le service et le fonctionnement ou la maintenance, y compris l'application et l'équipement. Converse avec les clients pour obtenir des informations, identifier les problèmes et fournir une assistance technique et des solutions. Assure la liaison entre les techniques, les ventes et les opérations (usines et installations). La RST règle les problèmes et/ou renvoie les plaintes relatives à des problèmes de produits ou de services aux fonctions appropriées pour enquête et résolution. Coordonne les besoins de service des clients avec d'autres départements au besoin pour s'assurer que l'accent est centré sur le client. Résoudre les plaintes concernant le produit et l'application, explique comment utiliser correctement le produit ou le service. Connaît bien les processus techniques, les processus d'affaires et les tendances actuelles de l'industrie.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colours Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.