Job Information
AGCO Corporation Technical Service Specialist, Digital Farming Solutions in Pune, India
Technical Service Specialist, Digital Farming Solutions
Date: Feb 7, 2025
Location:
Bengaluru, KA, INPune, MH, IN
Workplace Type: Hybrid/Remote
Job Title – Technical Service Specialist, Digital Farming Solutions
Job Summary
The Technical Service Specialist is responsible for the adoption and assistance of AGCO Digital Farming Solutions to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Farming Products, which includes (but not limited to) Task Management, Data Management, Field Management Solutions. The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCO’s Digital Products. Responsibilities include trouble-shooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required). The specialist The Specialist is expected to be a recognized product expert on their assigned product(s).
Job Responsibilities
Primary responsibilities & accountabilities (not all inclusive) are listed as follows: ·
Act as The Subject Matter Expert for Digital Farming Products
Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
Work during assigned working hours (business hours and/or afterhours)
Collaborate with Product Health Team and Product Development Team to identify top field issues affecting customers to drive them to resolution
Assist back-office team in solving complex customer problems by engaging cross functional AGCO teams
Develop and maintain knowledge management to assist other specialist in quick problem resolution
Participate in Global Issue Resolution Meetings to update AGCO dealers and field staff on current product problems and provide valuable input on emerging issues that customers may face
Participate in pilot projects to support new product launches
On certain occasions, perform site visits, occasional dealer and customer visits, as project requires
Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed
Minimum Qualifications
Bachelor’s degree in Engineering
Must have 5 to 8 years of experience supporting customers in B2B2C format
Must have experience and working knowledge of Global Farming Practices and Agronomy
Agile Product Owner Certification from certified body
2+ years of experience working with JIRA and/or Azur DevOps
Ability to negotiate and work with diverse cross functional teams to drive business deliverables
Excellent communication skills (both written and verbal) – English
Preferred Qualifications
Experience supporting Offshore customers
Experience working in heavy machinery segment – Auto, On and Off Highway Machinery
Experience working in Agriculture Industry
People Management– None
People Management Scope of Impact– None
Project Management– Yes
Project Management Scope of Impact– Global
Process Management– Yes
Process Management Scope of Impact– Global
Budget P&L Responsibility– None
Span of Strategic Direction– AGCO
Problem Solving Skills Needed
Complex
Critical
KPIs– Product Launch Readiness, Time to Respond, Time to Resolve
Travel Required
Yes
Percentage of Travel – Up to 20%
Job Segment: Agricultural, Product Development, Project Manager, Scientific, Agronomy, Agriculture, Research, Technology, Engineering
AGCO Corporation
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