Who You’ll Work With

As part of the CX Support Services team you will have the opportunity to work with some of our largest customers across various domains, support sophisticated service requests, and develop automation & Innovation projects in-house, within the security domain

What You’ll Do

Cisco seeks a Technical Consulting engineer and customer Delivery, to join some of the industry's brightest minds in developing and deploying today's most sophisticated Internet technologies. In this role, you will gain insight into the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

The ideal candidate demonstrates proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize.

Role & Responsibilities

⁃ Works for worldwide customers within their own team or with other Cisco teams to address problems and improve future products

⁃ Solves reported product and network problems of moderate to high complexity

⁃ Efficiently utilize databases of existing issues, debugging tools, and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer happiness

⁃ Keeps up-to-date with the latest technology trends/products in order to deliver high-quality support to customers

Who You Are

⁃ The Technical Consulting Engineer will have a working background in the Security domain

⁃ Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients, etc

⁃ Good understanding of Cisco ISE architecture and policies along with R&S concepts

⁃ Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP

⁃ Working knowledge of Wireshark & programming languages like Python

⁃ Experience in working in a Customer support environment with excellent customer handling skills

⁃ Logical problem-solving approach and analytical skills

Minimum qualification

⁃ Bachelor’s or Master’s degree in engineering

⁃ A minimum of 5+ years of experience with Security Technologies preferably Cisco

⁃ A minimum of 4 years of experience in a Support environment with proven troubleshooting experience in sophisticated environments

⁃ Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage

⁃ Linux, VMware knowledge would be a plus

⁃ Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc would be a plus

⁃ Passion and proven ability to learn and work in a diverse team environment

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We adopt digital and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.