Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Development-1

Overview:

The Product Development Sr. Specialist will be responsible for managing all product development support related to Account Level Management (ALM) expansion including country configurations, and any specific customer activity related to on-boarding, communications, maintenance, and readiness. This position will manage the ongoing set-up, ongoing monitoring, on-boarding of all new ALM countries and customers (globally), including any regional specific handoff required, performance reporting required to support ALM.

Role:

The Product Development Sr Specialist will partner with our internal stakeholders for all product development support related to ALM expansions for all new or enhanced ALM solutions, piloting and testing, co-developing guides/manuals and customer communications with partnering teams. Identify areas of improvement and automation related to product tracking and monitoring. Co-lead all product enhancement & deployment announcements in partnership with the Global Product Manager and Mastercard Communications Teams. This candidate should have the ability to collaborate across a diverse group of internal stakeholders, regional partners, and external customers. The role requires availability during other key regional time zones. Must be able to effectively manage multiple priorities and demands and possess a deep understanding of transaction processing and the credit card industry. This candidate should be intellectually curious, energetic, a self-starter and able to operate with a sense of urgency. In addition, the role requires an individual who can demonstrate discipline in prioritizing efforts, and the ability to be comfortable managing through ambiguity.

All About You:

• A bachelor’s university degree in business, finance, data analytics, marketing or related field, or equivalent work experience (required) • A Project Management Certification, or equivalent (i.e., PMP, PPM, PDMA or NPDP) (additive / optional) Knowledge / Experience • Experience working with partners across other functional areas in support of key deliverables and product go-to market strategies • Experience developing reports and preliminary insights based on complex data analysis • Working knowledge of product management, product planning, project management & financial services (preferred) • Working knowledge of card industry (desirable) Skills/ Abilities • Ability to interact and coordinate effectively with internal business partners globally • Ability to interact with external customers and merchants • Ability to effectively manage multiple functions & priorities • Ability to digest complex ideas and organize them into executable tasks • Master of time management, organization, detail orientation, task initiation, planning and prioritization • Self-motivated with a proven track record of delivering success while operating within a team environment • Highly collaborative & self-driven individual

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.