What you’ll do:

The incumbent in this role will determine and implement strategy to enhance GFSS Brand through effective change managment and communication which will enhance overall customer and employee experience as well as collaboration for Eaton's Global Financial Services and Systems . Determining the strategy, choosing the best methods and implementing them to reach the target audiences across GFSS Operations and our customer base. The role will be responsible to drive improvement in all change management and related communication that affect our employees and our customers. Will work closely with global process delivery leaders and regional center leaders in taking the lead for evaluating program & process changes, determing appropriate change management and communication strategies for our customers and employees to offer a positive experience.This role is a critical leadership role supporting global organizational change management and communications for GFSS operations.

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• Leads organization change management and communication strategy and direction for GFSS operations.

• Determines and implements an over arching marketing and communication strategy for GFSS operations using a variety of communication channels.

• Drives effective change management initiatives through building positive perception of the new capabilities and changes future state will bring and by determining a strategy to manage resisters to the changes.

• Determines an over arching employee communication strategy for GFSS operations and aligns with all GFSS leaders on the implementation of the strategy.

• Sets direction for a variety of communication methods and defines a change management communication strategy for customers by partnering with the global communication organization.

-Partners with process leaders across the globe to support GFSS customer experience strategy and ensure GFSS customers have a positive customer experience.

• Monitoring and measuring key performance indicators (KPIs) related to customer and employee satisfaction, providing regular reports and insights to senior Leadership and Global stakeholders

• Ensures integrity, accuracy, timeliness, and conformity of information reported to internal and external audiences from our various communication tools.

• Leads ad hoc projects as required."

Qualifications:

Bachelors degree in Communications, Organization Change Management, Accounting, Finance, Information Technology, Psychology or Human Resources; MBA preferred.

"• 10+ years of experience working within or across finance, IT and HR functions

• 5+ years change management, communications & marketing experience

• 5+ years of experience working in a global shared services environment.

Skills:

• Customer service experience

+Change management certified professional preferred.

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"• Strong change management and communications knowledge

• Knowledge of Information Technologies tools such as SAP, Oracle,CRM tools, Imaging, Encore, web applications etc.

• Demonstrated awareness of industry trends in Shared Services environment.

• Demonstrated awareness of finance and accounting in a manufacturing environment.

• Knowledge of financial policies and procedures"

"• Ability to influence without authority.

• Good communication skills

• Good understanding of human behavior and reactions.

• Work history of progressively more responsible management experience

• Strong leadership skills, with the ability to work collaboratively with all levels within the organization and across global cultures.

• Requires strong analytical, problem solving, and action-driven competencies

•Demonstrated, polished customer service skills is a requirement

• Strong change agent "