What will you do?

In this role, Consulting Engineer will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. ​With a seasoned mix of broad networking knowledge and specific area expertise, as well as Excellent Customer Relationship Management (CRM) skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.​

At Professional Services, we deliver Collaboration Services to customers globally. Our services portfolio spans both Remote and On-site engagements ranging from Pre-Sales and Consulting all the way to Planning, ​designing & Implementation services. ​

Our Service offering caters to every phase (Plan, Build and Manage) of our customer network and IT lifecycle. ​

• Planning phase covers: Strategy and Analysis, Assessment and Design

• Build phase covers: Validation, Deployment and Migration

• Manage phase covers: Product support, Solution support, Optimization and Operations Management

Professional Services team focuses on the following:

• Manage costs, increase the speed of deployment, and demonstrate a rapid return on investment.

• Identify and resolve issues quickly to improve uptime and keep existing processes running smoothly.

• Deliver powerful user experiences to our customers.

• Catalyze adoption and manage change effectively to increase teamwork and productivity.

Who will you work with

• Professional Services plays a vital role in Cisco’s ability to deliver Technology solutions & Services customers need to expertly plan, build and manage their Collaboration deployments that solve our customers most complex challenges. We help customers optimize their network investment and establish speed adoption and migration of advanced technologies.

• Here at Cisco Professional Services, we aim to accelerate customer success with Cisco technology and solutions through innovative services and world-class people, processes and tools. As One Cisco, Cisco Services enables the company's strategy as customers look to Cisco to provide business solutions, become a trusted advisor, and help address broader business challenges.

Who you are

• 5+ years of experience in designing, installing, configuring, and troubleshooting the Cisco Unified Communications Solution & Business Video applications such as CUCM, Unity/Unity Connection, CUCME, SRST, UCCX, CER, Cisco Telepresence, Cisco Meeting Server video conferencing, Cisco Expressway, MRA and B2B

• Experience with planning and executing large-scale UC & Business upgrade, migration and troubleshooting activities for Digital/Analog voice gateways, Media resources such as conferencing, transcoding, MTP, MoH and voice endpoints such as IP phones, Jabber & Webex Teams

• Experience in planning, designing, deploying, and troubleshooting Cisco Telepresence, Cisco Meeting Server video conferencing, Cisco Expressway, MRA and B2B calls for enterprise level customers is highly desirable.

• Working knowledge of escalation management and support background preferred

Optional skills:

• CCIE Collaboration

• Exposure to Collaboration Cloud Migrations

• Automation experience (Python/Java)

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.