Program Support Supervisor 1

Available Title(s):

107P-YNCSNPS - Program Support Supervisor 1

Business Title:

Program Support Supervisor 1

Employee Type:

Classified

Time Type:

Full time

Position Term:

12 Month

Position Details:

The Opportunity:

As the Program Support Supervisor 1 in the Social & Economic Sciences Research Center, you will work as a member of a team that facilitates the collection of scientific survey data in our research lab north of the main campus in Pullman, at the WSU Research and Technology Park. Your work will involve supervising and training support staff, collecting survey data via phone interviews, data entry, and printing, and mailing large scale projects. You will work closely with the data collection coordinator and project managers to coordinate, schedule, and monitor program activities to achieve consistency with project goals and timelines. As part of a team, you will maintain the lab workspace and devise and implement new procedures. Evening and weekend shifts required, as well as travel for field work as needed.

Specifically, you will directly supervise numerous support staff who are often current undergraduate students at WSU in the collection of survey data via a Computer Assisted Telephone Interview system (CATI). You will deliver basic job training and specialized project trainings and Voxco CATI trainings to 75-100 employees annually. With delegated authority, you will interview and recommend the selection of applicants, assign and schedule work, provide performance evaluations, and recommend disciplinary action. You will monitor phone interviews conducted by support staff and provide feedback to improve accuracy and ensure quality of data. You will also be responsible for facilitating data entry and validation of paper surveys, printing and mailing large scale projects which requires use of production printers and assembly equipment.

Required Qualifications:

• High school graduation or equivalent AND three years of applicable experience in the program specialty; OR equivalent education/experience.

• Ability to work Sunday - Thursday 11:30 am - 8:30 pm and flexibility to assist during other work hours as needed.

• Ability to physically work at the Research Park in Pullman.

• Ability to travel.

• Ability to lift 5-30 lbs. repetitively, and up to 50 lbs. occasionally.

• Must be able to bend, twist, push, pull, crouch, kneel, and stoop.

Preferred Qualifications:

• Recent experience with survey/data collection.

• Proficient at Voxco or other Computer Assisted Telephone Interviewing (CATI) software. Familiar with how to compile a Data Entry Code Book, and report review and preparation.

Additional Information:

Area/College: Office of Research

Department Name: Social and Economic Research Center

City, State, Zip: Pullman, WA, 99164

Department Link: https://sesrc.wsu.edu/

Monthly Salary: $3,558 to $4,740 | Range 41 Steps A - M | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://app.leg.wa.gov/wac/default.aspx?cite=357-28.

Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical,