Supervisor

​Operations & Technology​

Puerto Rico 

General Responsibilities

•Prepares work schedules and assigns duties to personnel to ensure efficient operation of the unit, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, reporting results of the processing flow on shift production summaries.
•Audits records and reports to ensure staff's compliance with standard procedures and best practices.
•Compiles required and special reports (results achieved, statistics and forecast). Creates and revises procedures by analyzing operating practices, establishing strategies, record-keeping systems, forms of control, budgetary and personnel requirements; implementing change when needed.
•Ensures all items, including rejects, are handled properly as per established processes and agreements with clients.
•Ensures the reconciliations for the DOL and ASUME agencies and the DOL's Unemployment Returns are processed timely and accurately.
•Conducts staff meetings to discuss operational problems or explain procedural changes or practices.
•Trains, coaches and evaluates employees to improve efficiency and ensure conformance to standard procedures and practices, ensuring optimal customer service and compliance with established SLA's.
•Resolves all customer issues or inquiries and channels feedback into process improvements.
•Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including planning, assigning and directing work, performance management, rewarding and disciplining employees; addressing complaints and resolving problems.
•Ensures staff/group supervised executes all key controls including but not limited to SOX controls for role as per assigned roles within established procedures and within approved delegation of authority and authorized limits. Responds to and reviews all escalations or deviations that may be brought to his or her attention. Reports any exceptions to established internal controls and documents any employee violations to procedures. 

Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.

Education and Experience Required

EDUCATION/EXPERIENCE:
Bachelor's degree (B. A.) in Business Administration from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. 

Knowledge and Skills Required

JOB RELATED COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
•Analytical Skills- Exhibits one or more of the following:
oFocus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
oAnalytical: Collects, researches and complements data; Synthesizes complex or diverse information
oDesign: Demonstrates attention to detail; Applies design principles; Generate creative solutions
oProblem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions
•Communication Skills- Exhibits the following:
oOral Communication: (Spanish and/or English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills
oWritten Communication: Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively 

Additional Information

Monday to Friday (7:00 am a 4:00 pm) 

Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region. 

“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law.EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email totalentacquisition@evertecinc.comin order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees.Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”