Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Demand Response Real Time Operator

Job Summary: 

The Demand Response Real Time Operator role will work inside the Princeton office and is responsible for dispatching demand response curtailment events, monitoring electric grid, and providing event forecasting and analytics reporting.

Essential Duties/Responsibilities:

• Act in accordance with ISO, utility, co-op, customer, or NRG commitments and/or procedures

• Communicate all necessary information to appropriate internal and external stakeholders

• Communicate operational issues and implement improvements to existing systems and procedures

• Monitoring of real-time customer performance data during energy curtailments

• Handle inbound calls

• Communicate any event monitoring systems errors to IT support, participate in pre-production systems testing, and ensure that system updates do not create an adverse effect on business operations

• Build and analyze event forecasting and analytics reports

• Review communications templates for accuracy

• Communicate with and assist Customer Care representatives

• Perform additional duties as assigned

   

Working Conditions:

The Demand Response Real Time Operator role will require working outside of normal business hours on a rotating shift schedule. Schedules traditionally switch between 6am – 6pm or noon to midnight, but this can change based on business needs. (However, during the initial training phase, which may last up to 2 months, the hours will be 8:30 am – 5:00 pm, Monday through Friday.)

Minimum Requirements:

• HS diploma or GED equivalent

• Must be available to work a non-traditional schedule

• Intermediate proficiency of Microsoft Excel and the Microsoft Office Suite

   

Preferred Qualifications:

• Bachelor’s degree or relevant experience or equivalent military experience.

• Previous Energy industry experience, but not required

• Prior experience working in one or more of the following markets (but not required):

• ERCOT

• MISO

• PJM

• NYISO

• IESO

• ISONE

Additional Knowledge, Skills and Abilities:

• Proven ability to communicate clearly, both orally and in writing

• Ability to work well under pressure, remaining focused and calm in a fast-paced environment

• Ability to work without supervision while carrying out duties

• Ability to handle multiple tasks or assignments at the same time

• Demonstrated ability to operate effectively in a team environment

• Excellent troubleshooting and problem resolution skill

• Organized, task-oriented, and strong attention to detail

• Competence in mathematics and technical concepts

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.