Description

We are seeking a bilingual Customer Service Representative who is fluent in both French and English to join our dynamic call center team. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries and resolving issues effectively. This includes managing customer complaints, providing product/service information, and ensuring overall customer satisfaction. This role requires the ability to switch quickly and efficiently between French and English languages. If you are committed to delivering a positive customer experience, and are fluent in French and English, we would love to hear from you.

Responsibilities:

• Handle customer inquiries and complaints via phone, email or chat in both French and English.

• Effectively manage large amounts of incoming calls in a timely manner. Identify and assess customers' needs to deliver satisfaction.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies. Resolve customer complaints via phone, email or chat in a detail-oriented manner.

• Maintain a high level of product knowledge to provide accurate information to customers.

• Use computer systems to track, gather information, and/or troubleshoot customer issues.

• Build sustainable relationships of trust through open and interactive communication.

• Collaborate with management teams to stay updated on new products, services, and policies.

  Requirements

Qualifications:

• Proven customer support experience or experience as a Client Service Representative in a call center.

• Fluent in both French and English (oral and written communication). Ability to operate in a fast-paced and often high-pressure environment. Strong phone handling skills and active listening.

• Familiarity with CRM systems and practices.

• Exceptional communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

• High school degree; college degree is a plus.

• Customer-oriented and ability to adapt/respond to different types of characters.

• Ability to handle stressful situations and remain calm and detail oriented.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .