Customer Service Representative

Location: Princeton, NJ 08540 . (Hybrid)

Company: Global Medical Device Company

Job Type: Temporary to Permanent

Working Hours: Monday - Friday, 10:00 AM - 6:30 PM EST

(Work from home on Monday & Friday, in-office Tuesday-Thursday)

Pay Rate: $21.25 per hour

Job Summary:

A leading global medical device company is seeking a dedicated Customer Service Representative to join their team in Princeton, NJ. This is a temporary to permanent opportunity with a hybrid work schedule, offering flexibility while being an essential part of the team. If you are looking to grow within a dynamic environment and have experience in customer service or IT support, this position may be the perfect fit for you!

Key Responsibilities:

• Order Management: Effectively manage and resolve any issues related to orders, ensuring timely solutions.

• Cross-department Coordination: Collaborate with Customer Service, Supply Chain, IT, and other departments to address customer needs and queries.

• Reporting: Generate daily, monthly, and quarterly reports using BI, Oracle, and other systems to track performance and orders.

• Service & Support: Handle service agreements, product returns, recalls, and customer complaints with a focus on customer satisfaction.

• Training & Mentorship: Assist in mentoring and training BPO representatives, ensuring they meet company standards.

Required Qualifications:

• Experience: 3+ years of experience in customer service or IT support. Experience in the medical device or manufacturing industries is highly preferred.

• Skills: Proficient in Oracle, Salesforce, and MS Office. Strong communication, problem-solving, and multitasking skills.

• Adaptability: Ability to work in a fast-paced environment while maintaining high levels of customer satisfaction.

Education:

• Bachelor’s degree or equivalent combination of education and experience.

If you are a motivated, customer-focused individual ready to take on new challenges and make an impact, we encourage you to apply today! Apply Now!

Pay Details: $21.25 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance