Special Project Coordinator

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Essential Duties and Responsibilities:

Determine technical and financial eligibility for assigned cases and authorize benefits for customers.

Prioritize workload to meet timeliness standards.

Attempt to resolve customers' questions and concerns regarding eligibility status, policy requirements and work activities.

Determine when and which customer referrals (Social Services, Fraud Unit, etc.) are appropriate.

Determine if benefit over/underpayment has occurred and if additional action is required notify appropriate staff.

Recommend updates and/or revision to program materials to supervisors, lead workers and other staff.

Coach customers on how to obtain and maintain independence and self-sufficiency.

Assess and/or monitor customer's medical fitness, educational level, skill level, employment readiness, and work experience to develop and modify employability development plans.

Recommend job referrals for customers.

Recommend Temporary Cash Assistance (TCA)/Work Opportunities participants placement sites and refer customer to community resources for assistance

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Qualifications

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Requirements:

Graduation from an accredited high school or higher

,(comparable work experience will be considered).

Ability to use computer software to perform daily tasks.

Strong customer service, networking and organizational skills.

Clear speaking voice and courteous demeanor.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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