Description

Transportation Services team that ensures products are efficiently transported where they need to be before their final delivery. As a Transportation Specialist, you’ll be working closely with teams across Amazon and external logistics partners to ensure enough delivery vans are available, processing new cases and acting quickly on escalations where necessary.

This position involves working in a rotating three-shift system, which may include Saturdays, Sundays, night shifts and on-call duty.

Key job responsibilities

Managing high volumes of calls.

Facilitate communication between stakeholders to find root causes and resolve issues quickly

Produce and deliver reports on key delivery metrics

Mentor or coach team members to help them develop new skills

Maintain high standards of work by following policies and procedures

Continually review processes to find areas for innovation

A day in the life

The main task of the Remote Gatehouse Specialists is to perform gate transactions (check-in and check-out), managing high volumes of calls. Check-in and check-out transactions consist of confirming all the necessary information to allow the driver to enter or leave the Amazon site. The Remote Gatehouse Specialist also facilitates the flow of information between different stakeholders (Drivers/Relay Operations Center/Warehouses) and resolves any potential issues that impact customer experience and business continuity.

About the team

Remote Gatehouse Team is a part of ROC (Relay Operations Center). ROC is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies.

Basic Qualifications

• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

• Relevant experience in analysing data and creating reports for leadership

• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

• Advanced proficiency in verbal and written English (C1 Common European Framework of Reference, CEFR)

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. 

• A degree

• Experience in a logistical working environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.