Job Family: Customer Services

Req ID: 428259

Create a better tomorrow with us.

We would like to invite you to support a unique and motivated team as a Technical Support Engineer (f/m/d).

Join us in changing the world of tomorrow.

• In this position, you will handle internal and external inquiries in general internal and external inquiries regarding TIA Portal STEP 7 (SCL/GRAPH etc.) and SIMATIC PLC and in particular STEP 7 options Openness (C#), OPC UA and PLCSIM Advanced.

• you will analyze the requests and provide subsequent technical product information, application consulting, troubleshooting or Workarounds

• In addition, when you involve partners, you coordinate all the necessary measures and forward identified potential for improvement to the responsible bodies

• You will be part of a system hotline (headquarter) and support and guide the support centers in Europe, America and Asia.

• You formulate the product requirements and hand them over to the

• Product management/development, if an inquiry turns out to be a requirement for a Siemens

Product highlights

• You will also be the central contact person for MSS (Managed System Support) customers to manage holistic projects

Your profile for "Making the future possible".

• The basis for your success is a completed technical vocational training and you ideally have an additional qualification

• Ideally, you have several years of professional experience in automation technology as well as in dealing with and supporting external customers or internal partners for SIMATIC HMI and PLC products (SW and HW)

• In addition, you have plant experience in the automation environment

• You will also have the basics of programming and Simulation and communication of SIMATIC controllers

• Personally, you are characterized by a very high level of teamwork, collegiality, assertiveness as well as argumentation skills

You can look forward to:

• 25 days of holiday

• flexible working hours and home-office (2..3 day´s per week)

• bonus for joining our company (depends on the level of technical knowledge)

• an individual benefit budget so that you can turn into a combination of extra days off, cafeteria points or pension and / or life insurance contributions

• optional: relocation bonus for the costs of moving to the place of work

• contribution to meals in the form of e- vouchers

• contribution to Multi-sport card