Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

For our NOC we are looking for a skilled certified network engineer on L3 level with knowledge of Cisco technologies and CCNP certification.

The primary responsibility of our Global Network Support Engineers is to ensure that our client IT infrastructure and systems remain operational. Managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members.

What you'll be doing

Key Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational

• Maintain ownership through the lifecycle of the provided service

• Perform necessary checks, apply monitoring tools and respond to alerts

• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

• Assist in analysing, assigning and escalating support calls

• Investigate third line support calls assigned and identify the root cause of incidents and problems

• Provide onsite technical support to clients and provide field engineering services to clients

• Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality

• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

• Proactively identify opportunities for work optimization including opportunities for automation of work

​ Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.

• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.

• Ability to impact short to medium term goals through personal effort or influence over team members.

• Seasoned experience of Managed Services.

• Seasoned working knowledge of ITIL processes.

• Seasoned experience working with vendors and/or 3rd parties.

• CCNP Certification

• Good level of English is a must.

• Good level of German is advantageous.

• Willingness to work on calls (rotational)

Workplace type :

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.