Description

The IT Support Associate will be responsible for providing professional, effective and knowledgeable IT support to all onsite corporate employees in our office at Karlin, Prague. They will work closely with other partner teams and contractors to troubleshoot issues with IT systems. They will have an understanding of the broad variety of IT standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians to implement solutions that maintain productivity.

The successful IT Support Associate is customer focused and takes ownership for the IT experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests.

Key job responsibilities

This role is a technical on-premise position supporting internal employees in Amazon office located at Karlin in Prague. This position requires hands-on experience supporting PC hardware, software and IT peripherals. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory, while continuing to learn new technologies.

About the team

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal.

Basic Qualifications

• One or more years’ experience supporting operating systems (Windows, Macintosh or Linux)

• Proficiency supporting office productivity applications (Outlook, Word, and Excel)

• Excellent customer facing skills

• A demonstrated willingness to learn and apply new technology

• English (B2) and Czech (B2)

Preferred Qualifications

• Experience supporting through various channels (on-premise, chat, phone)

• Understanding of the basic concepts of Information Systems security

• Experience providing IT support in a medium to large sized company

• Experience with hardware and software troubleshooting (Client/Sever, Network equipment)

• Ability to identify and proactively resolve or escalate issues

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.