We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Key Areas of Responsibility and Tasks

The organization: IE Business Engagement delivers business solutions that add unquestionable value to SAPs mission through the power of agility, ease of use, performance, and innovative SAP technologies. Being integrated directly into SAPs strategy and field organization gives our team the ability to drive standard operational execution, simplify, leverage best practices, and scale with a strong focus on business partnership and customer value.

The function: As Business Support Advisor, you will be Providing to Sales, Partner and Customer Success solutions through business agility, field enablement and support towards a best-in-class customer experience. you help our customer-facing roles (e.g. sales) be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions.

The team: The focus for this Business Support Advisor role relates directly to the mission of address escalations and provide consultation on complex scenarios, which develops high quality sales tools and applications to accelerate sales performance and increase transparency. The Support pillar of this team is therefore a critical factor of success towards greater productivity and future technology simplification.

The role: As a Business Support Advisor is to manage expectations and have good insights into the business pipeline and potentially sponsored deals by the SAP board members. The BSA will support field inquiries around our main internal sales applications and deals scenarios. You will learn the process, rules of engagement and business knowledge to embrace and promote the topics you support. You are expected to deliver with quality and respond professionally to our internal customer requests. In this supporting function, you work out of an automated ticketing system, but will be required to understand your network and build relevant relationships with our key regional stakeholders as well with team members and colleagues across supporting functions in SAP, such as the IT team, Order to Invoice and Finance.

General tasks include:

• Manage end-user inquiries: Engage with end-users/requestors in a professional, friendly, and helpful manner to assess their obstacle to move forward. Qualify the urgency and nature/root cause of their error to take one of the following actions.

• Promote and understand the business context to proactively promote the next step in the process, the best technical system advice, or the right action to proceed and help the end-user accomplish their goals and sign the deal.

• Resolve pressing user inquiries, complex scenarios, and escalations with advanced knowhow and collaboration.

• Align with key regional stakeholders to understand upcoming business expectations, core deals, new deal motions and technical complications.

• Coordinate and collaborate between internal support teams ( IT, GCF, Operations) to better support the field and drive standardized global support across SAP in challenging deals and scenarios.

• Multitasking and prioritize issues.

• Can-do attitude to get things done and situated.

• Confidence in navigating challenging situations with high level executives.

• Supporting/ad hoc tasks: Contribute to team projects that enable the overall efficiency and effectiveness of the to our support organization. Projects and tasks may include but are not limited to:

• Onboarding new team members

• Acting as point of contact during escalations and calls with the stakeholders.

• Preparing or delivering virtual (end-user or support internal) enablement and support.

• System Complications: Be self-efficient and access the right support channels. Execute on the end-users behalf where relevant, support migrations, and anticipate escalations, by informing management. Collect reoccurring issues, report on frequent errors, and recommend solutions as needed.

Beneficial competencies & skills:

• Customer-service attitude: polite, helpful, quality-oriented, and inquisitive

• Comfortable working in fast paced, high volume environment.

• Analytical skills: asks the right questions to identify the best solution path.

• Effective communication skills Verbal & Written

• Virtual workspace experience

• Microsoft Office proficiency in MS Excel, PowerPoint, Word

Language requirements:

• fluent in written spoken English.

Education & Job Experience:

• Education: Bachelors degree or equivalent working experience

• Career: 5-7 years experience in Customer support, Operations and/or technical support role

• Experiences with Harmony or other sales technology can be a benefit.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 390766 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.