About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for performing detailed customer audits that determine if a customer is within contractual terms, calculate Early Term Fees if applicable and track to resolution. Analyst also scopes disconnect, researches services, analyzes contracts, and ensures accurate billing. Responsible for working Early Terminations according to volume, managing assessments from start to finish and ensuring all outstanding issues have been reconciled. Takes ownership and accountability of any billing disputes related to Early Term Assessments and communicate results to stakeholders.

The Main Responsibilities

• Research services, related orders, MSAs and any amendments to provide an Early Term Liability Estimate.

• Extract data from contract management, provisioning and billing systems for analysis.

• Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue (ETL) is billed appropriately and adequate margin is obtained. Accurately interpret standard and non-standard contracts. Implement new audits and metrics as the business changes.

• Optimize database including query development and warehousing to transform large volumes of data into actionable audits

• Support ad-hoc requests, reports and projects. Participate in operational reviews with stakeholders.

• Coordinate with Margin Assurance, Carrier Relations and Commercial Services Groups as needed to assess/validate third party liability. Proactively work with Sales, Account and Disconnect teams and customers to ensure accuracy of ETL.

• Manage lifecycle of Early Term Liability assessments. Document processes.

What We Look For in a Candidate

• Bachelor's Degree or equivalent with 2-4 years of experience or 1 year of experience with a Master's Degree.

• Good problem-solving skills and ability to methodically work through complex issues.

• Excellent ability to effectively generate cross-departmental cooperation between operational groups, business product units, process and systems professionals.

• Ability to conduct detailed data analysis. Microsoft Office suite (Excel with Analysis Tool pack functions, pivot and chart wizards; PowerPoint; Word; Access; Project) and other reporting and data analysis tools.

• Understanding of Revenue or Margin Assurance principles.

• Experience a plus with MS SQL BI Suite (Enterprise Manager, SSIS, SSAS, SSRS).

• Demonstrated ability to work in a fast paced, constantly changing environment.

• Highly proficient with English and ability to read / interpret complex legal documentation.

• Excellent judgment and decision-making capabilities.

• Product knowledge preferred.

What to Expect Next

Requisition #: 334286

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.