Company: BMI Federal Credit Union Location: Dublin, OH Position: Contact Center Representative BMI Federal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. All employees contribute to the Credit Union's commitment to equal employment opportunity. BMI Federal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment, including recruitment, hiring, placement, compensation, benefits, promotion, and discipline. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities. ABOUT THE ORGANIZATION BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you. For 14 consecutive years (2010-2023), BMI Federal Credit Union has been named a "Best Employer in Ohio" by the Best Companies Group, an independent organization that conducts a rigorous evaluation to identify and name the best employers in the state! BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and the community. One of the ways we do this is through our Money Management Program, a free financial education program for all members. We also provide traditional savings and lending products, like savings and checking accounts, IRAs, Certificates, credit cards, car loans, personal loans, and mortgages plus convenience services such as ATMs, online banking, online bill payment, and mobile banking. BMI FCU has five branch locations in Central Ohio. EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. BMI FCU maintains affirmative action programs to promote the employment opportunities of disabled individuals and covered veterans. Employees and applicants may request a review of appropriate portions of the BMI FCU Affirmative Action Program from the Human Resources Dept. STARTING HOURLY RANGE: $17-$20.50 ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and our community. For 14 consecutive years (2010-2023), BMI FCU has been named a "Best Employer in Ohio" by the Best Companies Group. We offer competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, professional development, opportunities to help our community, health insurance, a wellness program, and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you! POSITION SUMMARY: Responsible for answering member inquiries received through the telephone, email, or chat. Using technical skills and knowledge of products and services, this position will address issues, provide support, and offer information, to enhance the member experience. This position will perform all other related duties as assigned. ESSENTIAL JOB FUNCTIONS: Provide first contact via telephone or electronic messaging to build rapport with members, process requests, re