Description

Phone Triage RN in the Heart Center department in Poughkeepsie, NY

Full time, 40 hours per week, 8 hour shifts

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*Purpose: *

Responsible to triage patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions. Information is presented to a physician for required action to be taken. Liaison between hospital, office and referring physicians. Population served based on scope of services in the department.

*Essential Responsibilities *

• Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.

• Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.

• Confers with physician.

• Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.

• Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.

• Process prescription renewals as directed by physician orders.

• Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.

• Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians. Enter these patients into the portal for rounding Cardiologists to see.

• Participate on the Emergency Response Team.

• Perform IV Lasix administration.

• Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)

• Demonstrates regular, reliable and predictable attendance

• Performs other duties as required**

Education and Experience Requirements:

• Associates Degree in Nursing, bachelor’s degree.*

• Minimum one-two (1-2) years’ experience Nursing Triage or equivalent experience. (Cardiology/ICU/ED/OR experience preferred.)

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Minimum Knowledge, Skills and Abilities Requirements:

• Knowledge of telephone-based clinical assessment techniques.

• Knowledge of medical practice telephone triage protocols.

• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.

• Skill in using electronic medical records to check patient history.

• Skill in using computerized medical information database during evaluation as guide to appropriate decision.

• Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.

• Skill in IV administration.

License, Registration, or Certification Requirements:

• Valid NYS RN License

• Valid ACLS Certification

• Valid BLS Certification

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Company: Hudson Valley Cardiovascular

Org Unit: 943

Department: Pok Clinical

Exempt: No

Salary Range: $32.64 - $65.01 Hourly