Description

Purpose: The Operations Coordinator, with a high degree of autonomy, will organize and coordinate

office administration and procedures, in order to ensure departmental effectiveness, efficiency and

safety of patients who transition to the community. This includes maintaining intra-office

communication protocols, streamlining administrative procedures, inventory control and support to

staff and leadership. Population served based on scope of services in the department.

Essential Responsibilities:

1. Supports the daily operations of the department including, developing and implementing office

policies and standards, acting as the point person for maintenance, mailing, shipping, supplies,

equipment, bills and errands; Organizing and scheduling meetings and appointments and by

carrying out the planning and execution of equipment procurement.

2. Runs and prepares Case Management reports and assists with creating presentations for

monthly Utilization Review Committee meetings.

3. Assists staff in identifying gaps in services or other problems in procuring.

4. Requests medical records for appeals, following processes established by the Health Information

Management Department.

5. Assists in timely sorting and disseminating requests for medical information from insurers and

other sources to the case managers, denials specialists and/or physician advisors.

6. Reviews and accurately records daily staff attendance, routine time off, and unscheduled time

off via excel in the payroll system and submits it for final review by department leader. API

editor for the department.

7. Responds to inquiries and facilitates communications with the System Business Office related to

appeals, denials, and clinical reviews.

8. In collaboration with a case manager, alerts staff of pending patient discharge as soon as

arrangements are made, verifies authorization was obtained and arranges for appropriate

transportation for patient discharge, including Medicaid transportation per established process.

Handles patient/customer complaints and elevates as appropriate.

9. Tracks and monitors department expenditures and reconciles expenses and vouchers charged to

operational and patient relief budget including reconciling bills for charity services for

transportation and medication. Processes and monitors case manager’s submission of DME

vendor paperwork and check request, ensuring appropriate payment.

10. Provides IT security paperwork for high volume community partners who request access to

review records of referred patients.

11. Manage patient functional status needs for transportation and obtain insurer data using the

EMR system.

12. Supports functions of case managers through communication, retrieval of information from

medical records and other designated tasks.

13. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor).

14. Demonstrates regular, reliable and predictable attendance.

15. Performs other duties as required.

Education and Experience Requirements:

• Associate Degree or equivalent experience.

• Minimum of one to three (1-3) years health care related experience in a fast-paced office

environment.

• PREFER: Payroll/Time and Attendance experience.

• PREFER: Experience with Cerner or related EMR system.

Minimum Knowledge, Skills and Abilities Requirements:

• Knowledge of common medical terminology and insurance plan concepts..

• Excellent written and verbal communication skills

• Time management skills with the ability to multi-task.

• Attention to detail and problem solving skills.

• Proficient in MS Office (Word, Excel, Power-point)

• Must be able to work independently, problem solve, manage stress, and prioritize work.

• Ability to form positive, collaborative relationships with hospital staff, providers, patients and

families.

License, Registration, or Certification Requirements:

• Current Notary, or obtained within 6 (six) months of hire

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Vassar Brothers Medical Center

Org Unit: 1190

Department: Care Coordination

Exempt: No

Salary Range: $16.00 - $29.51 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.